TROUBLESHOOTING CHARGING FOR THE DELUXE TRENDY TRACKER
We understand how frustrating it may be for you and the kids to have their Tracker not working, so our team is making it our priority to walk you through the troubleshooting steps and, if not successful, over to the Warranty Claim Department for approvals FAST!
Please see below the detailed charging instructions for the Deluxe Tracker.
We would also appreciate it if you tried another non-Trendy adapter as well so that we can pin-point whether the issue is with the Tracker or the Adapter.
WHAT SHOULD I DO IF THE RED LIGHT DOES NOT COME ON USING TRENDY CHARGER OR ANOTHER NON-STANDARD ADAPTER?
- Please make sure you are Registered for Warranty.
- If you have not done so yet, please go ahead and submit a Warranty Claim. Please attach the images described in the section below to support your claim.
- If you have already submitted the claim, we will be following up with you asking to provide the images described in the section below to support your claim. Please reply back with the images at your earliest convenience.
WARRANTY CLAIM IMAGE REQUIREMENTS FOR THE DELUXE FITNESS TRACKER
- IMAGE 1: The Tracker in the charging position, e.g. Trendy Adapter with the arrow pointing down, the band pointing down)
- IMAGE 2: The Tracker after 2 hours of charging. Please tap the Touchkey
The Warranty Claim Department will assess the provided information in combination with your Warranty Registration details and Warranty Claim description and if approved, we will send a replacement right away.