Home / FAQ - Kids Fitness Trackers Trendy Pup edition

Why isn’t a charger included in the box?

Why can't I charge my Tracker?

Why can't I pair/bind my Trendy Pup Tracker to the App?

Why isn’t my activity data showing in the app?

I set the alarms for my daughter. Does she need to be near the phone to get an alarm or a reminder?

What should I do to change the time on the Trendy Pup Tracker?

I disabled the message notifications on the App. Why do I keep getting them on the Trendy Pup?

Is there anything I can do to improve the precision of the step count?

What if the kids don't have a phone yet? Can I connect multiple Trackers to 1 phone?

I walked a couple of steps but the tracker is not showing any steps on the screen. Why is it not counting every step?

Is there anything I can do to improve the precision of the health related measurements?

My daughter wants to see her route that she walks during gym at school but she doesn’t have a phone during school. Does the device have to be near the phone at all times to show the GPS route she walked?