Your TRENDY PRO is charged by USB and can be plugged into any USB port on a computer, phone/tablet charger, or power bank. You no longer need to worry about lost or messy cables. 

The most common problems are: 1. The wrong end of the TRENDY PRO Tracker is inserted into the USB port (make sure you see two gold strips) 2. The two gold charging strips are not facing the four charging contacts inside the USB port (if the red light does not come on, flip the Tracker over facing the other side) 3. The device that is used for charging is either: • Not plugged into the power outlet (make sure it is plugged in) • Is not compatible with the Tracker for charging (Please try a different device or USB port) 

If you have any questions about charging, please send us a note to mysupport@trendy-pro.com

1. Make sure your phone/tablet meets the minimum compatibility requirements: • Apple iOS 7.1 & above (iPhone 4s & above, iPad 3rd Gen & above, iPod Touch 5th Gen & above) • Android phone 4.4 & above • Bluetooth Version: 4.0 & above. 

2. Make sure your phone/tablet has Bluetooth enabled. 

3. While searching for your Tracker during set up, ensure that the Tracker’s display is on and near

If you are still unable to pair your Tracker and phone/tablet within the TrendyFit, VeryFitPro, or VeryFit 2.0 App, then please do the following: 

1. Restart your phone or tablet. 

2. Ensure your phone/tablet’s Bluetooth is enabled. 

3. Delete the TrendyFit/VeryFitPro/VeryFit 2.0 App from your phone/tablet. 

4. Open the Bluetooth settings on your phone/tablet and delete/forget all devices listed (you can add these back later). 

5. Reinstall the TrendyFit/VeryFitPro/VeryFit 2.0 App (don't open the App at this point). 

6. Plug your Tracker into a USB socket away from other USB devices that might cause interference and ensure that the charging symbol is shown on the screen. 

7. Open the TrendyFit/VeryFitPro/VeryFit 2.0 App and run through the set up. You should now be able to select ID115 from the device list to complete the set-up process. 

Cool Tip: Check out our User Guide Video for the initial set up instructions: https://trendy-pro.com/pages/user-guide-video 

If you need support, please contact us at mysupport@trendy-pro.com

To take photos using your TRENDY Fitness Tracker, open the App, tap ‘Device’ from the menu bar and select ‘Camera’. Your TRENDY PRO will buzz to indicate that it is ready. Position your mobile device in the desired location for taking a photo and your TRENDY Fitness Tracker’s function button to take a photo. 

Cool Tip: You can take a photo by rotating or shaking your wrist when this mode is active in the application.

If you need support, please contact us at mysupport@trendy-pro.com

Please make sure you have installed the TrendyFit/VeryFitPro/VeryFit 2.0 App and followed the instructions as per the Quick Start section in your Manual (charge, install the app, pair the device). Your Tracker will not function correctly if you skip this. 

When you first set up your Tracker, it will go through an initial calibration phase, which can take up to a day to complete. During this time, you may find that steps may either not register correctly or appear to jump around. This is completely normal! After the first day of use, step counting will register and record as expected. Thank you for your patience with this! Please note that after the initial calibration period, the display will not always update in real-time (step-by-step) as you are walking. It may also update in batches of steps as well.